Professional and Financial Services Sector

Contact Centre Network

• Birmingham has its very own Contact Centre Network, facilitated by Locate in Birmingham, which provides regular events aimed at assisting the industry. Recruitment, training, attrition, and sickness are always high on the agenda, being addressed by experts in the field and fellow contact centre managers alike.

Future Events:

Date: 17th September 2008
Venue: TBC
Topic: Business Continuity and Green Business

Recent Events:

Date: 5th June 2008
Venue: Edgbaston, Warwickshire County Cricket Ground
Topic: Developing Self-Awareness and Interpersonal Skills

Date: Thursday 17th May 2007
Venue: Birmingham City Football Ground
Topic: Improving Performance – Benefits of Flexible Working

For full details click here

• The Improving Performance - Benefits of Flexible Working event took place on Thursday 17th May 2007 at Birmingham City Football Club. Two industry speakers gave presentations on topics including how home working helps The AA to retain experienced staff and remain cost-effective and how flexible working can improve the work-life balance.

Presentations: click on the headings to view the presentations that were given at the event.

The Virtual Contact Centre at the AA
Kevin Horgan, The AA

Flexible Working
Peter Rowbottom, Homserve Claims Management

Date: Tuesday 27th February 2007
Venue: Birmingham City Football Ground
Topic: Networking and Workshop Event

• One recent Contact Centre Network event was held on 27 February 2007. The highly successful networking and workshop event was held at Birmingham City Football City Club. Three speakers gave presentations on subjects ranging from attrition, absence management and salaries and benefits. Over 40 delegates attended the event and gave extremely positive feedback.

Presentations: click on the headings to view the presentations that were given at the event

Attrition
Peter Murley, Coalesce Consulting Ltd

Absence Management
Keith Heron, Senior Sales Consultant, First Care

Salary, Benefits, Attrition
Paul Marriott, Hays

Click here to view pictures of those attending the event.

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