Contact Centre Network Forum: Improving Performance - Benefits of Flexible Working

May 17 2007

Birmingham City Football Ground, Boardroom. Topic: Homeworking and balancing work and flexibility.

Kevin Horgan of the AA discussed how home working provides the AA with the opportunity to retain experienced staff, remain cost-effective, and continue to provide a quality customer service.
Peter Rowbottom, the Internal Operations Director at Homeserve Claims Management, presented Balancing Work and Flexibility. The Homeserve group of companies is a FTSE 250 business providing insured repair solutions to customers' homes. Homeserve Claims Management delivers 24/7/365 emergency claims handling and has grown to almost 1,000 employees since it started operating in April 2000. Flexibility with staff whilst maintaining service delivery is essential to ensure 24/7 cover.

If you'd like to attend, please contact Siobhan Garratley or call her on 0121 303 3059.