Contact Centre Network Forum: Improving Performance - Absence, Attrition and Salary

February 27 2007

Birmingham City Football Club, Carlsberg Suite. 1.00pm - 4.00pm.

Reduce your absence levels by 10-40%. Talk to Keith Heron, an absence managment specialist with FirstCare to find out how this can be achieved.
Combat attrition with one of the recognised leaders in the area of customer services. Peter Murley was one of the founder directors of first direct.
Paul Marriott will report on Hays' salary and benefits survey which focused on attrition rates to ensure a reduction in staff turnover.

If you'd like to attend, please contact Siobhan Garratley or call her on 0121 303 3059