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Contact Centre Network - CCA Best Practice Tutorial

April 14 2005

Lakeside Conference Centre, Aston University

8.45 am - 1.00 pm. Discussion Topic: Tackling Attrition.
Speakers:

  • Greg Oakes & Steve Bacon, Hays Contact Centres - Innovative Recruitment
  • Robert Myatt, Kaisen Consulting - From Recruitment to Retention
  • John Sylvester, P&MM Group plc - How incentive & motivation techniques positively affect staff attrition.

For further details contact Siobhan Hopkins

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